Recommendations on Devices & Operating Systems
The sessions of this year’s Transport and Climate Change Week will take place virtually via Microsoft Teams. We strongly recommend joining from a Windows device. If you’re joining via laptop, you can access the session through your browser. If you’re joining via phone, you’ll most likely need to download the Microsoft Teams app beforehand, which is available on the Microsoft website.
Please note that participants joining from an Apple device will have limited features in Microsoft Teams. If you do not have a Windows device available to join from, make sure to download the Microsoft Teams app on your Apple device, as features are severely limited in the browser version. You may be asked to enter a Meeting ID and passcode. You can find these on the session webpage as indicated in the programme.
Microphones & Cameras
Please note that all microphones and cameras will be disabled at the start of each session and during the input. During open discussions or Q&A segments, you’re welcome to raise your hand and be brought “on stage” to activate your microphone and camera.
What To Do in Case of Technical Issues
- I cannot find the access link to the session
There are several ways to join a session:
- If you have officially registered, you will receive an email 30 minutes before the session starts. The email (as well as the blocker) will contain a link to the session website, where the access link will be published on 4 October.
- All session links are also available on the programme page of our website. To access the link, please click on the respective day and session.
- The link to the current session is also provided on the welcome page of our website.
- I have problems entering the session
- Check your Internet connection.
- Join the session using a Microsoft operating system (Windows).
- Download the app from the Microsoft website and join from the app (not the browser).
- Update your Microsoft Teams app to the latest version.
- If you are asked to enter a Meeting ID and passcode upon joining the session, enter the Meeting ID and passcode as indicated on the programme page.
- Close the app and restart it before joining again via the session link.
- If the access link does not work, clear the browser’s cache and delete the cookies, or clear the cache of the Microsoft Teams app.
- I cannot see and/or hear the speakers or the PowerPoint presentation
If you are joining the session from an Apple device, you may not be able to see the presenter or the PowerPoint presentation.
- Check your speaker settings on your computer and within Microsoft Teams.
- Join the session using a Microsoft operating system (Windows, not Apple).
- Download the app from the Microsoft website and join via the app.
- Leave the session and join again via the link provided on the programme page of our website. To access the link, please click on the respective day and session.
- I cannot see the chat / I cannot see or participate in the poll
If you are joining the session from an Apple device, you may not be able to see or participate in the polls.
- Join the session using a Microsoft operating system (Windows, not Apple).
- Download the app from the Microsoft website and join via the app.
- Close the app and restart it before joining again via the session link.
- If there are more than 600 people in the session, you may only be able to join via “view-only”. You will not have access to polls or chat.
- I cannot turn on my microphone or camera
Please note that all microphones and cameras will be disabled during the inputs and panel discussions. During open discussions or Q&A segments, you’re welcome to raise your hand and be brought “on stage” to activate your microphone and camera.
If you have any further questions, please contact transportweek@giz.de.
