Technical advice

Recommendations on Devices & Operating Systems

The sessions of this year’s Transport and Climate Change Week will take place virtually via Microsoft Teams. We strongly recommend joining from a Windows-operated device using the Microsoft Teams app. The app is available for download on the Microsoft website.

Please note that participants joining from an Apple device will have limited features in Microsoft Teams. If you do not have a Windows device available to join from, make sure to download the Microsoft Teams app on your Apple device, as features are severely limited in the browser version.

If you join the session from an Apple device, you may be asked to enter a Meeting ID and passcode. You can find these on the session webpage as indicated in the programme.

Microphones & Cameras

Please note that all microphones will be disabled at the start of each session. If the session you are attending includes an open discussion or Q&A, you will be given the option to activate your microphone when the floor is opened to the audience. You will have the option to turn your cameras on and off throughout the session.

Live Interpretation Available

If translation is available for the session you are attending, you can switch to the language channel most fitting for you. To do so, select “… More” > “Language and Speech” > “Choose language channel”. The available languages are also indicated in the programme.

What To Do in Case of Technical Issues

  1. I cannot find the access link to the session

There are several ways to join a session:

  • If you have officially registered, you will receive an email 30 minutes before the session starts. The email will contain a link to the session website, where the access link will be published on 4 November. 
  • All session links are also available on the programme page of our website. To access the link, please click on the respective day and session.
  • The link to the current session is also provided on the welcome page of our website.
  1. I have problems entering the session
  1. I cannot see and/or hear the speakers or the PowerPoint presentation

If you are joining the session from an Apple device, you may not be able to see the presenter or the PowerPoint presentation.

  • Check your speaker settings on your computer and within Microsoft Teams.
  • Join the session using a Microsoft operating system (Windows, not Apple).
  • Download the app from the Microsoft website and join via the app.
  • Leave the session and join again via the link provided on the programme page of our website. To access the link, please click on the respective day and session.
  1. I cannot see the chat
  • Join the session using a Microsoft operating system (Windows, not Apple).
  • Download the app from the Microsoft website and join via the app.
  • Close the app and restart it before joining again via the session link.
  • If there are more than 600 people in the session, you may only be able to join via “view-only”. You will not have access to polls or chat.
  1. I cannot see or participate in the poll

If you are joining the session from an Apple device, you may not be able to see or participate in the polls.

  • Join the session using a Microsoft operating system.
  • Download the app from the Microsoft website and join via the app.
  • If there are more than 600 people in the session, you may only be able to join via “view-only”. You will not have access to polls or chat.
  1. I cannot turn on my microphone or camera

Please note that all participant microphones will be disabled during the inputs and panel discussions. When the floor is opened for a discussion or Q&A with the audience, you will receive the option to turn on your microphone.

If you have any further questions, please contact transportweek@giz.de.